Shipping policy

Processing Times

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: During high-volume periods (such as holidays or sales), processing times may be slightly extended.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times vary based on your location and the shipping method selected at checkout.

Domestic Shipping (U.S.): Typically 3–7 business days after dispatch.
International Shipping: Typically 7–21 business days after dispatch, depending on destination and customs clearance times.

Delivery times are estimates and may be affected by factors outside our control, such as carrier delays or customs processing.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number you can use to check the delivery status.
Please allow up to 48 hours for tracking information to become available.

Shipping Destinations

We currently ship to most countries worldwide.
If your country is not available at checkout, please contact us at contact@faeralthreads.com for assistance.

Customs, Duties, and Taxes

Faeral Threads is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping — including tariffs, taxes, or import duties — are the responsibility of the customer.

Lost, Delayed, or Damaged Packages

We are not responsible for delays caused by the carrier or incorrect shipping information provided at checkout.
If your order is significantly delayed or appears lost, please contact us at contact@faeralthreads.com, and we’ll assist you in tracking or resolving the issue.

If your package arrives damaged, please contact us within 7 days of delivery with your order number and photos of the damage so we can work with the carrier to resolve it.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly during checkout.
We cannot redirect packages once they are in transit, and we are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns Due to Undeliverable Address

If a package is returned to us due to an undeliverable address or failure to claim, you will be responsible for any reshipping costs.
For return-related inquiries, please refer to our Return & Refund Policy or email contact@faeralthreads.com before attempting to return an item.